Frequently Asked Questions
1. How can I order with The Coleshill Collection?
Order online at www.coleshillcollection.co.uk
Download or request our catalogue and return your order form to; The Coleshill Collection, 117 Hall Lane, Chingford, E4 8HW
Call us on 0800 007 6550 / Int - +44 208 279 2292 Mon – Thursday
2. How will my order be sent?
We send all orders by 2nd class mail as standard unless another service is requested. You may add first class, recorded or special delivery at extra cost if required.
3. How do you calculate postage?
Postage is free of charge for all UK orders.
Orders will be via standard second class mail as standard.
If you require an alternative service, these are available at an extra charge.
Please see our delivery charges.
For international orders we use standard airmail or you may select the International signed for service (tracked).
Prices for airmail are charged according to your order value.
4. When will my order be despatched?
We aim to despatch orders within 3 – 5 days, sooner if possible.
If an item is out of stock or will be longer, we will advise you on receipt of the order.
If you require your order urgently, please contact us and where possible we will help.
5. What do Coleshill Collection kits include?
Your kits will be complete with all wools or threads, canvas or fabric, and specialist items including beads, wires, ribbon needed to complete the design. Needles (Beading needles are also provided in kits where there is any beadwork involved), thread card, full instructions and stitch diagrams.
*Please note; Cushion kits do not include backing fabric. If you are stitching either our ‘Charlotte’ or ‘Lauren’ designs and wish to back them with the matching linen, you can buy or order this from us (Please see our ‘Fabric & Canvas category).
5. I would like to have my tapestry finished into a cushion, do you offer this service?
Unfortunately, we do not have a making up service available at present.
We can recommend some companies who will do this for you. Please contact us for details.
6. I would like to buy a Footstool / Fire Screen for my finished needlework, where can I purchase one?
We do not currently stock these.
Please contact us and we will advise you.
7. Will you send me extra wool/thread to complete my kit if I run short?
Our kits are generously costed, however if you find you require extra wool/thread to complete your kit, please send a stamped addressed envelope with your details and a small sample of the yarn for us to colour match to;
The Coleshill Collection
117 Hall Lane
If you wish to order a larger quantity or additional wool, you can either do this on our website (In the ‘Appleton’s wool category) or call us direct to place your order.
8. Are the tapestry kits available with charts and plain canvas?
A range of our tapestry kits are available to work with plain canvas and a chart, if you prefer to work in this way, please return your printed canvas with a stamped addressed envelope (large letter) to us (address as above).
If you are an international customer wishing to exchange your canvas, please contact us and we will advise you of the applicable shipping cost.
Our starter tapestry kits are only available with colour printed canvas along with the following designs; Arundel, Acanthus, Floribunda, Trellis
Our tapestry ‘Textured Stitch Pictures’ come with black outlined printed canvas and our ‘Crewel Embroidery’ kits come with the outline printed onto the crewel linen.
9. Will you exchange my kit? / I am not happy with my purchase, can I have a refund?
We hope that you are happy with your order but if you do wish to exchange or return an item please send it back to us in the original/unopened condition within 14 days of receipt.
Please use either the original or suitable packaging to protect the items you are returning.
Please return your order to;
The Coleshill Collection
117 Hall Lane
If you think your kit is not complete, please contact us first. We work hard to try and avoid this happening but if a component has been missed, we will amend this for you.
Please note that delivery charges and returns postage are direct costs and we regret that we cannot refund these.
We will not charge for delivery on exchange orders for customers in the UK.
10. I have just placed an order online but have changed my mind, can I cancel my order?
If you have placed an order online or by telephone which has not yet been despatched, you can cancel your order if you have changed your mind and you will be refunded in full.
Please contact us to check the status of your order.
11. I cannot find an item I have seen previously on your website?
We sometimes take kits / products offline for a period of time if they are out of stock or we are unable to fulfil orders on that item.
Please contact us and let us know what you would like and we will be able to advise you of when it will be available again or offer an alternative.